Q: I have more than one E-mail account and I don't want the messages from both e-mail addresses going into the same place. Can I fix this?

A: The easiest way to solve this is to use Outlook Express 5.0 or Higher. It adds a feature called identities which allows you to have one inbox for each e-mail address. A step by step walkthrough on setting up identities is available on the e-mail support page. If you do not have Outlook Express 5.0 or higher, you can get it here. This will also upgrade Internet Explorer to 5.5

Q: I am connected to my DSL, Cable Provider, LAN, or another Internet Provider, and I can't send out e-mail through Ulink. What's wrong?

A: Ulink, like most internet providers does not support mail forwarding. This prevents you from sending mail through our server unless you are dialed up directly to us. The easiest way to fix this is to go into your mail settings and set the outgoing mail server to that of your DSL/Cable/LAN provider. Contact them for this server address.

Q: When I check my e-mail, a box keeps popping up asking me to enter my username and password. Why won't it let me in?

A: It is possible that your password is incorrect. Try re-typing it in to see if this fixes the problem. If the box continues to pop up, either there is a problem with your password, or there is a POP lock on your account. Read the question below for more info about POP locks.

Q: When I check my e-mail it will not accept my password and I get an error message about a POP lock. What is this?

A: When you log on to the mail server to check for mail, the server creates a temporary Pop lock. The purpose of this is to prevent access to the e-mail account while it is in use by you. If more than one person is in one account it can cause serious problems. After getting your mail, the POP lock resets allowing access to the account. Sometimes while downloading e-mail, you get unexpectedly disconnected from the server for some reason. Because the server is not aware that you were disconnected, it does not clear the POP lock which prohibits access to the mail account. Normally POP locks reset after about fifteen minutes. You can also call during our normal business hours (Monday through Friday, 9am to 6pm) to have it removed immediately by a system admistrator.

Q: I check my e-mail at work and at home, but I like to keep copies of my mail at home. If I check for mail at work, I can't get them at home. How can I fix this?

A: There is an option under advanced in the account properties called "leave a copy of messages on server." If you check this, the messages will be left on the server for later retrieval. If you go through the account settings walkthrough, you can find out more information about this.

Q: When I go to get my e-mail I keep getting the message "your server has not responded in 60 seconds," and it is taking forever to get my e-mail. What's going on?

A: Most likely there is a large e-mail plugging up the rest of the e-mails. There are two ways to fix this. On the advanced tab under the account properties, there is a server timeout option. Move the slider to the right to make the program wait longer to download e-mail. Also, you can access your e-mail through our website or here. This will give you a listing of all of your e-mails. You can find the large e-mail and download it from there or delete it. This should solve the problem. A large e-mail can also cause a POP lock if the server disconnects you because of the e-mail.