Our Commitment to You
Ulink Internet understands how important it is to keep your personal information
confidential, especially online. Our commitment to protecting your privacy
is outlined in the policies below. Because our privacy policy may be updated
periodically, we encourage you to review these pages on a regular basis.
We value you as a member of our on-line community and want to put the
Internet within your reach.
Information Collected and How It's Used
Your IP Address
An IP (Internet Protocol) address is automatically assigned to your computer
every time you establish a connection via one of our modems onto the Internet.
Ulink Internet Services uses your IP address to help diagnose problems
with our modems, servers and routing equipment and to administer our web
site. The IP address that you use links your computer to an identifiable
IP address which allows us to trace your personal information if required
either to investigate abuse of our Acceptable Use Policy or when required
by law enforcement agencies.
Cookies
In computer language, a cookie is used to store data on your computer's
hard drive. We never use cookies to capture or contain personal information
from your computer. The only personal information Ulink Internet has is
what you give to us.
This policy does not cover the use of cookies by any content partner or
advertiser who may be on the Ulink Internet Web site. Ulink Internet uses
content partners to provide information and services to our members, and
these content partners may use cookies. While Ulink Internet has control
over cookies placed on the parts of our Web site resident on the Ulink
server, our content providers and advertisers may collect and deliver
cookies received with certain services or banner ads, and we do not have
access to their information.
Your Account
When establishing an account with Ulink Internet you will be asked for
various pieces of personal information. We also ask you to provide us
some demographics information. Providing such information is optional,
however, the more we know about you the better we can provide the products
and services you want most, and you can receive the full benefits of our
service.
We use your customer contact information to respond to your e-mail requests
and to reach you if we need additional information to complete your product
request. Any financial information collected is used only for billing
products and services you purchase at Ulink Internet. We may also contact
you about promotional or upcoming events, or to take part in on-line focus
groups or surveys. You may opt-out of these mailings as outlined below.
You control all your personal account information and you can update it
at any time. Simply call our Customer Support Team at 1-866-339-7100 or
contact support@ulink.net to update,
change or remove your information.
The Ulink Internet Web site includes links to independent, third party
Web sites. Ulink Internet is not responsible for the privacy practices
or the content of such Web sites.
Additional Information Collected
When you make a purchase at Ulink Internet you will be asked to supply
your name, address, and credit card information. This information will
be stored and used to fill your order. If necessary, we may use this information
to reach you if we need additional information to complete your order.
Any personal correspondence you send to us, including e-mail and letters,
as well as correspondence from other customers or third parties about
your activities or postings pertaining to Ulink Internet, and all entries
made by you onto our site may be collected and stored. Any notes, ideas,
suggestions, or other material submitted by guests becomes the property
of Ulink Internet.
Ulink Internet may run contests where we ask guests for contact information
such as e-mail or physical addresses. We use contact data from our contests
to send guests information about Ulink Internet, as well as promotional
material from some of our partners. You may opt-out of receiving future
mailings as outlined below.
Unsupervised Children
Children 17 and under are not eligible to use Ulink Internet services
without the participation and supervision of a legal parent or guardian.
Ulink Internet is not a site meant for children, and we do not provide
privacy measures designed to protect children when using the Internet
unsupervised.
Expunging Your Information From Our Records
You may e-mail billing@ulink.net
or use one of the alternate contact methods listed below to remove your
contact information from our database provided we have canceled your account
more than 18 months ago and have a zero balance on your account. Please
note, however, that information is never completely removed from our history
and disaster recovery archives. We also need to retain sale information
for tax records.
Disclosure of Information to Third Parties
Personal Information
Ulink Internet defines personal information as your name, e-mail address,
mailing address, method of payment, and any other information that identifies
you.
Ulink Internet, our suppliers and shippers use your personal information
to process and ship your orders. Ulink Internet does not sell, trade,
rent, or release your personal information to third parties. If we were
to ever do so, you will have the opportunity to opt-out beforehand.
Transactional Information
Ulink Internet transactional information such as traffic patterns, sales,
aggregate data regarding general surfing patterns, and other site information
may be shared with vendors and other reputable third parties. This data
will never contain any identifiable personal information of Ulink Internet
members. For example, we might share statistics on how many customers
purchased a specific product, but we will not specifically disclose who
purchased the product.
Legal Issues
Ulink Internet discloses personal information when required by law or
in the good-faith belief that such action is necessary for the following:
To conform to the edict of the law or comply with a legal process served
on Ulink Internet or its Web site.
To protect and defend the property rights of Ulink Internet, the Ulink
Internet Web site, or that of Ulink Internet guests.
Or to act under exigent circumstances to protect the personal safety of
Ulink Internet guests, employees, or the general public.
Other Sites' Policies
Ulink Internet has no control over, nor does it bear any of the responsibility
for the privacy policies and/or content of any sites or advertisers linked
to or on our site. Ulink Internet also takes no responsibility for the
cookies these sites or advertisers might deposit on your hard drive.
Safety and Security
Credit Card Security
Ulink Internet protects such personal information as your name, address,
and credit card number by transferring it over a Secure Socket Layer (SSL)
line. This protocol ensures your information is encrypted and cannot be
read by others as it travels over the Internet. The secure mode begins
as soon as you initiate your order. You should see a locked padlock icon
at the bottom of your browser window to indicate you are on a Secure Socket
Layer Line. You can also verify you are in secure mode by looking at the
URL window in your browser. When accessing a secure server, the first
characters of the site address will change from "http" to "https."
After we receive the data at Ulink Internet, it is stored on a secure
server and steps are taken to ensure that your information cannot be accessed
from outside the company. The Ulink Internet employees who process your
order are the only people with access to your personal information. All
Ulink Internet employees sign a privacy/security policy agreement, which
provides legal confidentiality protections for all Ulink Internet guests.
Any violation of this policy results in disciplinary action, including
possible termination, criminal prosecution, and civil action.
Your Consent & Contacting Us
Your Consent
By using the Ulink Internet service and accessing our web site, you consent
to the collection, storage, and dissemination of personal data as described
above. We will post any changes to our privacy policy on this page so
you can readily review the most current policy. Ulink Internet reserves
the right to e-mail you regarding changes to our privacy policy or any
other matters Ulink Internet considers necessary for the administration
of the site.
How To Contact Us
If you have any questions regarding our privacy policy please contact
support@ulink.net. You can also
use this e-mail address to:
Opt-out of receiving promotional offers and updates about the site.
Opt-out of allowing your information to be disclosed to third parties.
Notify us of updates to any of your personal account information.
U.S. Mail:
Ulink Internet Services
1106 E. Turner Road, Suite A
Lodi, CA. 95240
866.339.7100
Fax: 209.339.7105
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